At RC Healer Store, we are committed to ensuring that all products are delivered safely and on time.

Shipping Rates and Methods

• Standard Shipping: We offer flat-rate standard shipping within the U.S. and Europe. Orders are typically processed within 1 business day and delivered within 2-3 business days.
• Express/Overnight Shipping: For overnight delivery, we offer express shipping at an additional cost. Orders are processed within 6-12 hours and delivered within 1 business day.
• International Shipping: We currently ship internationally to select countries. Delivery times may vary depending on the destination and customs regulations. International customers are responsible for any customs duties or import taxes.

Order Processing

• Orders are processed Monday through Saturday (excluding holidays).
• You will receive a confirmation email with tracking information once your order has been shipped or is about to be shipped.

Delivery Times

• Delivery times are estimates and may vary due to factors outside our control, such as weather conditions or carrier delays.
• Please allow additional time during holidays or peak seasons.

Undelivered Packages

• If a package is returned to us due to incorrect shipping information provided by the customer, we will contact you to arrange reshipment. Reshipping or extra fees may apply.

RC Healer Store strives to attain customer satisfaction. If you are not happy with your purchase, don’t fail to contact us for help.

Returns

• We accept returns within 10 days of purchase for items that are unopened and in their original condition.
• To initiate a return, please contact our customer service team at sales@rchealer.store with your order number and reason for return.
• Once your return is approved, you will receive instructions on how to ship the item back to us.
• Note: Customers are responsible for return shipping costs.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Non-Returnable Items

• Due to the nature of our products, we cannot accept returns on any opened or used items.
• Sale items and gift cards are non-refundable.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will provide a replacement or issue a refund, depending on the situation.

Contact Us

For any questions regarding shipping or returns, please reach out to our customer service team at sales@rchealer.store. We are here to assist you!